The following information regarding the reporting of streetlights:
Residents can report faulty streetlights at the following numbers:
080 1111 556, 012 358 9999 or 012 358 2540/1 all hours, 012 339 9111 (all hours)or e-mail to streetlights@tshwane.gov.za
Information needed to ensure a quick response
- Physical address
- Street light pole number
- Detail of the problem
- Contact details of the caller
- Nearest street corner from faulty streetlight
After all the information above has been received the division/call centre will issue a reference number to the caller send a job card to the Dispatch Team.
Response times
Our new target is to repair faulty street lights within two (2) working days, cable faults will be repaired within seven (7) working days. Where a street light pole has been damaged to such an extent that the pole needs to be replaced or where theft of conductors took place it will take 14 working days after notification due to the insurance procedures.
Vandalism
Vandalism should not be tolerated and anyone seeing people that are deliberately damaging street lights can report their actions at the contact numbers provided.
The city experiences some challenges in sustaining its streetlight services namely:
- Conductor theft is rife in especially the Ga-Rankuwa and Centurion areas. The city’s acceptable standards of safety and serviceability have been difficult to maintain and perhaps more importantly the ability of the network to effectively fulfill its wider community function has been compromised
· Private contractors damage cables and do not report these incidents to the city. This is happening especially in Centurion
· Cutting of trees on the streetlight networks in Danville and most portions in Pretoria East
· Unforeseen circumstance e.g. weather
· Incorrect information provided when streetlight complaints are reported. We are however correcting this. We have put together a communication plan that aims to raise awareness and educate our communities on the correct and effective reporting of faulty streetlights
· Multiple reporting of faults causing duplication of faults reported
· Accidents not reported
A total number of 3445 complaints have been recorded for the period1October – 29 November 2010.
In a bid to eradicate the backlogs the City’s Energy and Electricity Department implemented some short term measures to fast-track the provision of this service. Part of its intervention is that its depots, except in the Eskom areas, should assist with public lighting. Public Lighting Teams will also assist the depots where capacity is needed
The relevant depots should report on jobs that they were not able to repair as a result of cable faults, vandalism, theft, damages.
The absorption of contract employees to full time employment is another intervention that the city has considered; and creating additional capacity by deploying more resources e.g. hiring of 18 cherry pickers, employment of 10 electricians/artisans, specialized equipments and skills.
